PROMOTIONS APPLY FOR CASH, ZELLE, OR VENMO PAYMENTS
Get $10 off when paying with cash for refill services.
POLICY
ATTENTION GUESTS
For safety and insurance reasons, no extra guests are allowed in the spa room. This includes children. Adult guests are more than welcome to wait in the seating area.
AGE POLICY
Clients must be at least 15 years or older to receive services. Minors under 18 must be accompanied by an adult. Adults must be present in the treatment room during the consultation
CANCELLATION
Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. When you book your appointment, you are holding a space on our calendar that is no longer available to our other clients. If you need to cancel your appointment, we respectfully request at least 24 hours notice. This will allow us to offer your spot to another customer. If you choose to book another appointment after a last minute cancellation or No Show, a new deposit will be required to secure your new appointment date and time.
The cancellation fee is NON REFUNDABLE unless you cancel BEFORE 24 hours of your scheduled appointment.
You will forfeit your $30 cancellation fee for each appointment that is cancelled less than 24 - hours before the appointment time.
Gift cards are non-refundable.
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CUSTOMER SATISFACTION GUARANTEE
Customer satisfaction is the most important thing to us! We want you to absolutely adore your lashes and your experience with each and every technician at Soleil Lash. Soleil Lash takes great pride in the work we do! If you have any concerns with the service you received, let us know within 72 hours and we will fix it to your satisfaction at no extra charge.
This is a policy we are proud to offer!
LATE POLICY
If you are running late to an appointment we ask that you call us to let us know, otherwise we will assume you will not be showing up and may release the appointment. If you arrive late, we cannot guarantee your requested technician. If you are less than 15 minutes late we will try our best to make your lashes as full as possible in the time allotted. You will still be charged full price. If you are more than 15 minutes late we will try our best to accommodate you but reserve the right to reschedule your appointment if we are unable to. If you are more than 20-30 minutes late your appointment will be treated as a no-show and fees may apply. Please keep in mind we will always do our best to accommodate your session.
